Frequently Asked Questions

Looking for a new place to call home? Browse our available apartments across San Francisco and Berkeley and schedule a tour with one of our agents. We’re here to help you find a home that fits your lifestyle and once you do, we’ll guide you through the application process, lease signing, and everything in between until you have your keys in hand. We’re with you every step of the way.

What do I need to apply for an apartment?

Applications are processed through Findigs, our online application and screening platform. To expedite the application process, please have the following:

  • ID: Any valid government issued identification (Driver’s license, Passport, or State Issued ID)
  • Proof of income, which may include pay stubs, an offer letter, bank statements, tax returns, or other documentation demonstrating your ability to meet income requirements
  • Application Fee: A $56.90 application fee is applicable for all prospective tenants

What are the income requirements?

Applicants must have a minimum combined net income (after taxes) of 2.25 times the monthly rent amount.

Can I apply with a co-signer or guarantor?

Yes. If you don’t meet the income requirements on your own or if you don’t have rental history, a qualified co-signer/guarantor may be accepted to support your application.
Guarantor income should be at least 4x the monthly rent before taxes.

What are the pet guidelines & fees?

  • We allow up to two pets (cats and/or dogs) per household
  • All pets must be non-aggressive and cannot exceed 70 pounds
  • Dogs and cats must be housebroken and neutered or spayed
  • Monthly Pet Rent:
    • Dogs: $50 per pet, per month
    • Cats: $25 per pet, per month
    • Other: $15 per pet, per month
  • Breed Restrictions apply. Please ask for details.

How can I pay my move-in funds?

Move-in funds can be paid through the resident portal, or by cashier’s check or money order. We cannot accept personal checks for move in funds.

Where can I pay my rent online?

  • Step 1. Navigate to the Log In tab or download the RentCafé Resident App on your device
  • Step 2. Enter your login credentials to access the resident portal
  • Step 3. Select Payments from the app or website menu options
  • Step 4. Select One Time Payment or setup recurring payments with the Setup Auto-Pay option
  • Step 5. Review your payment once completed in the Recent Activity tab

If further assistance is required, please contact [email protected] or call (415) 520-7290.

What resources may be available if I am having difficulty paying my rent?

Please see the resources available listed below:

Is there parking available at my building?

For more information about parking availability and costs, please contact [email protected].