Frequently Asked Questions

What do I need to apply for an apartment?

To expedite the application process, please have the following:

  • ID: Any valid government issued identification (Driver’s license, Passport, or State Issued ID)
  • Employment Documentation: Three recent pay stubs, or an offer letter if employment has not started yet
  • Application Fee: A $58.00 application fee is applicable for all prospective tenants

What are the income requirements?

Applicants must have a minimum combined gross income (before taxes) of two and half (2.5) times the monthly rent amount.

Can I apply with a co-signer or guarantor?

Yes. If you don’t meet the income requirements on your own or if you don’t have rental history, a qualified co-signer/guarantor may be accepted to support your application.
Guarantor income should be at least 4x the monthly rent before taxes.

What are the rules around pets?

See pet rules, which are listed below for reference. Please refer to the Pet Agreement for a complete list of rules and additional information.

  • All pets must be non-aggressive and cannot exceed 70 pounds
  • Dogs and cats must be housebroken and neutered or spayed
  • Birds must be caged at all times
  • Fish tanks shall not exceed 10 pounds in weight
  • Pets should not be a nuisance or annoyance to other residents
  • Pets must be leashed at any time outside the unit
  • Pets must be in the resident’s control at all times
  • Pets may not urinate or defecate anywhere in or around the building, including any patio or yard areas, parking lots or garages, or any other place in or about the building

What types of pets/breeds are not permitted?

  • Akitas
  • Alaskan Malamutes
  • Bulldogs
  • Cane Corso
  • Chows
  • Doberman Pinschers
  • German Shepherds
  • Great Danes
  • Mastiffs
  • Pitbulls
  • Rottweilers
  • Siberian Huskies
  • Staffordshire Bull Terriers
  • Wolf Hybrids

How can I pay my move-in funds?

Move-in funds can be paid through the resident portal, or by cashier’s check or money order. We cannot accept personal checks for move in funds.

Where can I pay my rent online?

  • Step 1. Navigate to the Log In tab or download the RentCafé Resident App on your device
  • Step 2. Enter your login credentials to access the resident portal
  • Step 3. Select Payments from the app or website menu options
  • Step 4. Select One Time Payment or setup recurring payments with the Setup Auto-Pay option
  • Step 5. Review your payment once completed in the Recent Activity tab

If further assistance is required, please contact [email protected] or call (415) 520-7290.

What resources may be available if I am having difficulty paying my rent?

Please see the resources available listed below:

Is there parking available at my building?

For more information about parking availability and costs, please contact [email protected].

How do I submit a maintenance request?

To submit a Maintenance Request, please use one of the following steps:

  • Use the RentCafe portal to submit the request
  • Call (415) 520-7290, then press 2 to reach the maintenance team
  • If there are issues logging into the RentCafe portal, send an email to [email protected] and provide the following information:
    • Name
    • Address & Unit #
    • Date
    • Phone #
    • Email
    • Detailed description of the problem. Please attach photos, if possible
    • Permission to Enter (PTE) if you will not be home: Yes / No. If there is no PTE, what is the best time to reach out to you for scheduling?
    • 24 Hour Notice to Enter (NTE) requested: Yes / No
    • Pets. If so, please list all pets in the unit

What if I lost my keys?

As a courtesy, Brick+Timber will approve a one-time key replacement at no additional cost. Subsequent replacements will incur a fee.

When will I receive my Security Deposit?

The Security Deposit and/or an accounting of any deductions will be returned within 21 days of the move-out date to the forwarding address provided on the Notice form.