Frequently Asked Questions
What do I need to apply for an apartment?
| 1. ID: Any valid government issued identification (Driver’s license, Passport, or State Issued ID) | |
| 2. Employment Documentation: Three recent pay stubs, or an offer letter if employment has not started yet. | |
| 3. Application Fee: A $35.00 application fee is applicable for all prospective tenants. |
How can I tour an apartment?
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Please contact us and a leasing coordinator will assist you with scheduling a tour. Virtual tours are also available. |
Are pets allowed?
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Yes! Our communities welcome both cats and dogs. Please review our pet policies to learn more. |
HOW DO I USE THE RESIDENT PORTAL ?
| Step 1: |
Download the RentCafé Resident App on your device Or navigate to our Resident Services tab. |
| Step 2: | Click Sign Up on the app or Click Here to Register from your desktop |
| Step 3: | Search for your place of residence by street address or zip code |
| Step 4: | Once you’ve located your address, click Select |
| Step 5: | Enter your personal information (including email & phone number) |
| Step 6: | Click Register, then confirm your email address via the link sent to your email inbox |
HOW DO I MAKE AN ONLINE RENTAL PAYMENT?
| Step 1: |
Download the RentCafé Resident App on your device Or visit rentbt.com and navigate to the Resident Services tab |
| Step 2: | Enter your login credentials to access the resident portal |
| Step 3: | Select Payments from the app or website menu options |
| Step 4: | Select One Time Payment or setup recurring payments with the Setup Auto-Pay option |
| Step 5: | Review your payment once completed in the Recent Activity tab |
HOW DO I SUBMIT A MAINTENANCE REQUEST?
| Step 1: |
Download the RentCafé Resident App on your device Or visit rentbt.com and navigate to the Resident Services tab |
| Step 2: | Enter your login credentials to access the resident portal |
| Step 3: | Select Maintenance or Maintenance Request on the app or from the website menu |
| Step 4: | Complete the questionnaire; remember to upload photos to help us assess the situation |
HOW CAN I CONFIRM MY RENT PAYMENT WAS RECEIVED?
| Step 1: |
Download the RentCafé Resident App on your device Or visit rentbt.com and navigate to the Resident Services tab |
| Step 2: | Click on the Recent Activity tab under Payments from the menu options |
| Step 3: | View all payments and charges to your account in descending order by date submitted |
| Step 4: | Your recent payment will appear on this page within 48 hours of submission |
| Step 5: | Your current balance will adjust to show you any remaining balance due after your payment is completed |
HOW CAN I CONFIRM MY MAINTENANCE REQUEST WAS RECEIVED?
| Step 1: |
Download the RentCafé Resident App on your device Or visit rentbt.com and navigate to the Resident Services tab |
| Step 2: | Click on the Request History tab under Maintenance Request from the menu options |
| Step 3: | View all requests that have been submitted in descending chronological order |
| Step 4: | Under Rating click on Rate Us to leave your feedback on each maintenance request |
WHY AM I GETTING AN ERROR MESSAGE
WHEN I TRY TO REGISTER MY ACCOUNT?
Your resident details must match what is in our internal database meaning your first name, last name, email address, and phone number must be the same as what you provided at the beginning of your residency.
If you are receiving an error message and need to confirm the details you’re providing, please email us at the property email address provided in the building lobby signage.